- وثوقی کیا، الهام(۱۳۸۳). هوش هیجانی، خرداد ۸۳٫
- هادیان همدانی ، علیرضا و احمد پور ، هادی . (۱۳۸۸ ) . بررسی عوامل تاثیر گذار در حفظ و جذب مشتریان یک بانک تجاری .
- یزدانی دهنوی ، محسن . ( ۱۳۸۴) . مولفه های موثر بر موفقیت بانک ها و موسسات مالی در تجهیز منابع پولی ، فصلنلمه ی مدیرساز ، فصلنامه علوم انسانی ، سال هشتم ، شماره ۱۷ .
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